Customer information
Ticket Delivery & Refund Policy
This page explains how eutrain delivers digital train tickets and how cancellations and refunds are handled.
Ticket Delivery
eutrain provides digital train ticket booking and related travel services.
After a booking is successfully confirmed, the ticket or booking confirmation is normally delivered electronically through the eutrain app and/or the email address provided by the customer.
Most tickets are issued shortly after payment and booking confirmation. In some cases, ticket issuance may take longer because confirmation is still being processed by the relevant rail operator or distribution system.
If a ticket cannot be issued successfully, customers may contact support@eutrain.com.
Refunds & Cancellations
Refund and cancellation eligibility depends on the fare conditions of the ticket and the rules of the relevant rail operator.
Where a booking is eligible for cancellation, change or refund, the applicable amount and any operator or service charge will be determined according to the fare conditions associated with that booking.
If a train is cancelled or significantly disrupted by the rail operator, additional refund or rebooking rights may apply according to the operator’s policy and applicable passenger-rights rules.
Approved refunds are returned to the original payment method. Processing time may vary depending on the payment provider, bank and payment method.
Company & Merchant Information
Platform Operator
Ticketing & Payment Merchant
Depending on the product, route and payment arrangement, ticketing and payment collection services may be provided through DASIO DIGITAL S.R.L., while the eutrain platform is operated by SMEA GLOBAL LIMITED.
Contact
For booking, ticket or refund assistance: support@eutrain.com